Travel Guard™ is serviced by a dedicated and caring team of professional doctors, nurses, multilingual coordinators and travel and aviation specialists who are available 24 hours to help you and your family during a travel emergency.

In the event of a medical emergency, a Travel Guard™ doctor will be on the line to assist you, organise the treatment you need, keep the relevant people informed and monitor your progress until you are well and home again.

Travel Guard™ services include:

• doctor and hospital referrals and appointments.

• emergency evacuations and repatriations.

• comprehensive case monitoring.

• translation/interpreter services in over 70 languages.

• assistance with lost luggage.

• credit card replacement services

• help with any other problems that may arise while you and your family are away from home.

Overseas Assistance

Help is always only a phone call away.  Our highly trained team of assistance personnel (including medical professionals) are available 24 hours a day to help you with medical emergencies and other travel-related problems.  Call us on +64 9 359 1645.  Please call reverse charge where this service is available.  Otherwise, just call the number provided above and we'll call you back.

You can help the experts at Travel Guard™ in an emergency by keeping a list of any prescription drugs taken by you or your family.

24 Hour Emergency Assistance

To contact Travel Guard™ proceed as follows

1. Ring the operator in your current locality

2. Book a reverse charge call to:

Country Code: 64    Area Code: 9    Number: 359 1645

To contact Travel Guard from within New Zealand,
simply dial: +64 9 359 1645